How NYU Langone Health Grew Its Telemedicine Program


As telemedicine becomes more widely available, two critical ingredients help determine the success and scalability of a health system’s offering: technology integration and ease of use. With those needs in mind, a virtual health program is thriving at NYU Langone Health, which has launched 35 related ­initiatives since 2017. By leveraging existing health system IT as the gateway for all of our telemedicine efforts, we’ve built a scalable platform using our own website and Fast Healthcare Interoperability Resources integration, a single instance of the Epic electronic health record, our core Cisco communication infrastructure and our Vidyo platform for fully integrated video visits. The centralized approach is by design. Patients may access their health record through the NYU Langone Health app on their smartphone or tablet to schedule appointments, view test results, and even see their doctor by scheduling a video visit. Providers can access a patient’s enterprise health record in Epic as the single source of information where they can see all clinical data and maintain consistent clinical workflows — whether an encounter takes place in person or via video. A key part of this strategy was to leverage our own platforms rather than partner with a third-party ­telemedicine vendor.

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