Virtual Video Visits May Improve Patient Convenience Without Sacrificing Quality of Care


A team of researchers at Massachusetts General Hospital (MGH) reports in the American Journal of Managed Care that virtual video visits, one form of telehealth visit used at the hospital, can successfully replace office visits for many patients without compromising the quality of care and communication. Virtual video visits are personal video chat communications between a health professional and patient using a computer or tablet via a secure application.

Karen Donelan, ScD, a senior scientist at the MGH-based Mongan Institute Health Policy Center and lead author of the paper, which has been published online, says, "Some of the participants in our study were parents of children who needed multiple frequent visits or older patients for whom travel was difficult to arrange. It did not surprise us that they found virtual visits more convenient, but we were impressed that nearly all perceived the quality of care or communication to be the same or better than at the traditional and familiar office visits."