Mental health IT systems frustrate staff and impact patients – CQC

Poor IT systems directly impact patient treatment and frustrate staff in mental health services, according to the Care Quality Commission (CQC).

The CQC’s report, published 20 July, covered mental health services from 2014 to 2017 and said that inadequate technology and interoperability were causes for concern.

“Too many of these staff have voiced frustration about the clinical record systems that they have to work with”, said the report.

“Staff sometimes have to work with a confusing combination of electronic systems and paper, or with a number of different electronic systems because these systems ‘do not talk to one another’.”